FAQ

♦ What’s your shipping policy?

We ship both internationally and within Australia

Within Australia, we provide both standard and express shipping via Australia Post

Standard shipping (4-5 business days) : $8.50 AUD
Express-shipping (2-3 business days) : $12.00 AUD
Shipping price is a flat rate of 15AUD for New Zealand
Shipping price is a flat rate of 25AUD per item for International

Please note: ESS.BEE is not responsible for any matter regarding the custom policies or administrative fees and duties that may apply in customer country. We will be happy to assist you if you have any questions about this matter

♦ What are your payment methods?
We accept PAYPAL, CREDIT or DEBIT CARDS and AFTERPAY as methods of payment

♦ What are your delivery terms?
Please understand that with some of our items being handmade to order- these can take a little longer to be sent out. please allow 3-5 days from making your purchase for us to ship it out. This is applicable for all our accessories and crop tops.

♦ Where is your clothing made?

All garments are Designed by me personally in Melbourne. I work closely with BSCI Factories in china which ensure fair working conditions for all their workers. I also hand make a lot of the garments as well.

I understand the importance of environmental sustainability and i focus on using premium materials, and making high quality pieces in small runs to ensure longevity of the garment. I am in no way a supporter of fast fashion.

♦ Do you refund/exchange?
We offer exchange for incorrect sizing and we are happy to refund a purchase if there’s an issue with quality. However, we do not refund if customers change their mind.

♦ Any further questions?

Please feel free to reach out via email, essbeeclothing@gmail.com